Shipping

Where do you ship from/to?

We currently offer standard and express shipping across Australia.

If you're based internationally and would like to place an order, please contact us so that we can assist you further. We'll organise a custom quote for you through Australia Post based on the product/s you're after and the destination country. Custom quotes are obligation-free and you're welcome to withdraw from the enquiry at any time.

All orders are sent from our stores in New South Wales.

Which shipping carrier do you use?

All orders are sent via Australia Post.

How much does shipping cost?

Shipping is a $9.95 flat rate per store location. If a multi-item order must be sourced from two or more of our stores, the shipping fee will increase accordingly to cover the cost of shipping multiple packages. Please see 'Why is my quoted shipping amount higher than the flat rate?' for more details.

Why is my quoted shipping amount higher than the $9.95 flat rate?

As we're a small brick and mortar business and don't have a centralised warehouse where we store our stock, all of our orders are sent out from our 2 NSW based stores. If you're ordering multiple items and they have to be sourced from two or more of our stores, the shipping cost will increase by $9.95 per store to cover the cost of sending out multiple packages.

Orders will automatically be assigned to the smallest number of fulfillment locations possible based on the stock levels of each item. Product availability can be viewed on each page.

There's no shipping option when I try to check out with my order. How come?

A small number of our products are very bulky and are unfortunately too large for us to ship. If you happen to view one of these products, you'll be shown a 'pick up only' warning before you attempt to add the product to your cart. So long as the bulky item remains in your cart at checkout, even if all other items in your basket are otherwise fine to be shipped, you will only be offered the option to pick your order up in one of our stores.

If you're interested in having a bulky item shipped, please contact us so that we can organise a custom shipping quote for you via Australia Post. Custom quotes are obligation-free.